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The domain support.macedonius.com states the following, "Welcome to the Support Center." We observed that the webpage also stated " In order to streamline support requests and better serve you, we utilize a support ticket system." It also stated " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. If you imidiate help you can use the Live Chat." The header had osTicket as the highest ranking keyword. This keyword was followed by Customer support system and support ticket system which isn't as urgent as osTicket.